SHIPPING & RETURNS
PLEASE NOTE DELIVERY TO THE UK IS CURRENTLY UNAVAILABLE DUE TO THE CHANGE IN LICENSING REQUIREMENTS FOR EXPORTING GOODS.
(I am working on this, sorry!)
Shipping
Estimated delivery times:
Australia Wide
Standard 2-6 days
Express Post 1-3 days
International
Standard 1-4 weeks
DHL Express 1-2 weeks.
Please read item descriptions to determine the lead/ make times of your piece.
Estimated delivery times:
Australia Wide 2-6 days
Express Post 1-3
International Standard 1-4 weeks
DHL Express 1-2 weeks.
In stock pieces will be processed and shipped via Australia Post within four days business days of successful purchase.
Made to order pieces will be ready to ship within their estimated make time.
You will receive an email receipt immediately after purchase and again once your item has been shipped. This email will include a tracking number.
Items are currently shipped via Australia Post, please utilise your tracking number for information on expected delivery.
Postage is calculated per item or per combined items.
Studio Pick Up
Studio pick up is available via appointment from my Sydney studio.
Please email me to arrange a suitable time to collect your piece.
emma@voluptuaryceramics.com
Payment Methods
PayPal, Stripe and credit card payment options are available through the website.
Returns
All purchases are final, no refunds, returns or exchanges unless your item arrives damaged.
Please get in touch within 7 days of receiving your order if it arrives damaged or broken, you will be required to present the item(s) in the box with all packaging to an Australia Post Office for review.
email: emma@voluptuaryceramics.com
Please read the item description carefully for each item you wish to purchase.
International Shipping
Worldwide shipping is available, as long as your country is accepting International mail from Australia.
Any additional charges due to customs /taxes are the customers responsibility.
Prices are listed in Australian (AUD) dollars.
